Terms and Conditions
To be a member of the website of OTANTIK-HOME.com, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for OTANTIK-HOME.com . By filling in and ratifying the registration form or getting any services or ordering a product using this system, the user agrees to be bound by the user agreement of OTANTIK-HOME.
The terms and conditions apply to OTANTIK-HOME.com website and its associated applications on iPhone, Android, and mobile site platforms
Once you have selected your order from the product you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, OTANTIK-HOME.com will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the provided delivery address. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.
You have the right to cancel an order up to 5 minutes from placing the order on our website.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
An order may be subsequently cancelled by OTANTIK-HOME after you have received a confirmation and Floward reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
Any member of OTANTIK-HOME has a “user name” and “password” which are determined by the member herself/himself. The “user name” is personal to the member and the same “user name” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. OTANTIK-HOME is not liable for any problems, which may arise from the use of password. OTANTIK-HOME informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. OTANTIK-HOME does not share the user information with the third party companies –For the user to connect to the services, which require a membership of OTANTIK-HOME, the user must enter the user name and password. This process is called “login” to OTANTIK-HOME.com.
By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.
Members’ passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
You may not use the site for any unlawful VISIor unauthorized purpose, including without limitation to:
distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.
Interfering with any other persons use or enjoyment of the site. Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.
You are prohibited from posting, uploading or transmitting to or from this website any material that:
Breaches any applicable local, national or international law;
Is unlawful or fraudulent
Amounts to unauthorized advertising; or
Contains viruses or any other harmful programs.
You may not misuse the website (including by hacking).
Any comments or feedback that you submit through the website must not:
contain any defamatory, obscene or offensive material;
promote violence or discrimination;
infringe the intellectual property rights of another person;
breach any legal duty owed to a third party (such as a duty of confidence);
promote illegal activity or invade another’s privacy;
give the impression that they originate from us; or
be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay OTANTIK-HOME for all costs and damages which it incurs as a result of you breaching any of these restrictions.
OTANTIK-HOME will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.
You may not access or use the website for any other purpose other than that for which OTANTIK-HOME makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by OTANTIK-HOME. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user’s membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:
criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;
advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by OTANTIK-HOME;
systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from OTANTIK-HOME;
making any unauthorized use of the OTANTIK-HOME services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;
engaging in unauthorized framing of or linking to the website;
transmitting chain letters or junk email to other users;
using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;
engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;
interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;
attempting to impersonate another user or person;
using the username of another user;
selling or otherwise transferring your profile;
using any information obtained from the website in order to harass, abuse, or harm another person;
using the OTANTIK-HOME service as part of any effort to compete with OTANTIK-HOME or to provide services as a service office;
deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;
attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;
Harassing, annoying, intimidating or threatening OTANTIK-HOME company through any medium of communication or to any of its employees or agents engaged in providing any part of OTANTIK-HOME Company services to you.
displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;
deleting the copyright or other proprietary rights notice from any Contribution or OTANTIK-HOME Content; and using the website in a manner inconsistent with any and all applicable laws and regulations.
Any other suspected malicious activities on OTANTIK-HOME website or applications.
Otantik Home may terminate this agreement unilaterally at any time.
You agree that the consequences of commercial use or re-publication of content or information of OTANTIK-HOME may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that OTANTIK-HOME will be entitled to temporary and permanent injunctive relief to prohibit such use.
During any product delivery made by otantik-home, if the client is not available in the address specified in the system, the product ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.
otantik-home takes customer satisfaction very seriously. In the case of problems with your order, please contact otantik-home through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by otantik-home, we will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
Credit or Debit cards used in placing orders through the online payment gateway on otantik-home website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by otantik-home , you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. otantik-home reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from otantik-home. You may become a “fan” of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted here in are reserved.
The content on the website (“otantik-home Content”) and the trademarks, service marks and logos contained therein (“Marks”) are owned by or licensed to otantik-home, and are subject to copyright and other intellectual property rights under and international conventions. otantik-home Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All otantik-home graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of otantik-home in and/or other countries. otantik-home trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of otantik-home. otantik-home Content on the website is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from otantik-home is prohibited .
Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the otantik-home content and to download or print a copy of any portion of the otantik-home content to which you have properly gained access solely for your personal, non-commercial use. otantik-home reserves all rights not expressly granted to you in and to the website and otantik-home Content and Marks. If you download or print a copy of the otantik-home content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any otantik-home content or enforce limitations on use of the website or the otantik-home content therein.
By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to otantik-home an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.
otantik-home has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.
To the extent permitted by law, otantik-home provides this site and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither otantik-home or otantik-home directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
the information, content, products, services, and materials available through the site (whether provided by otantik-home, you, other users or other affiliates/third parties), including without limitation, submissions, text, photos, graphics, audio files, video, and links, are provided “as is” and “as available” without warranties of any kind, either express or implied. to the maximum extent permitted by law, otantik-hom disclaims all representations and warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance
1. Membership Eligibility and Overview
1.1. otantik-home Loyalty program is a free reward program offered by otantik-home to its customers located in the GCC, Jordan,canada and the USA . The otantik-home elite Customer Loyalty Program (“Program”) is offered at the sole discretion of otantik-home. The Program is available to individual customers for their personal use only and is limited to one account per individual customer. Corporate customers, associations or any other groups is not eligible to participate in the Program.
1.2. You agree that you have read, understood and agree to be bound by the otantik-home Terms and Conditions. The terms relating to the Program may be changed or modified by otantik-home at any time and at our discretion without any prior notice. If you do not agree to the otantik-home terms and conditions, you will not be able to participate in the Program. Furthermore Customers who are part of otantik-home Loyalty Program and / or redeem rewards are deemed to have agreed to these terms and conditions and are legally bound by the same.The Program is void where prohibited by law.
2. Program Enrollment
2.1 Individuals who set up an account with otantik-home are automatically enrolled in the Program.
2.2. Only one Program account may be associated with a single email address that is provided by the customer at the time of registration with otantik-home. In the event of a dispute over ownership of the Program membership account, the email address submitted at the time of setting up your otantik-home account will be considered as the authorized account holder. For the purposes of these terms, the “authorized account holder” is the natural person with the email address submitted at the time of registration with otantik-home.
3. How the Program Works and Program Benefits
3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our Products and/or taking other Program related actions. For your purchase to qualify for the Program, you must be signed into your online account at the time of purchase on the otantik-home Platforms. You can earn points by making eligible purchases.
3.2 When you purchase any eligible otantik-home Products on the Platforms you will earn a certain number of points, which unless otherwise stated by otantik-home
3.3 All accumulated points and credit will be specified on your otantik-home account and will be updated as purchases occur, or points are utilised. You can check your accumulated points and credits in your account at any time. Your points will be added after your Order has been delivered.
3.4. Your points will be calculated based on your spend after deducting any discounts that have been offered to you and the amount of any value added tax (VAT).
3.5 In the event of cancellation/refund of any eligible purchase that initially earned you otantik-home points, such points will be deducted automatically from your account used for such eligible purchases. Points will be deducted at the same rate at which they were earned. Upon cancellation / refund of products awarded through the redemption of points, all redeemed points will be forfeited
4. Program Benefits and Rewards
4.1. Points may never be exchanged for cash. You may redeem your points by making a purchase at any time by logging into your otantik-home account and using the credit option. Your points will not be transferable to anyone else.
4.2. Neither accounts nor Program points may be shared or combined. Only the customer paying for the Products may accumulate otantik-home loyalty points. Any purchase that has been made by the customer using the credit balance that has been credited into their individual accounts either due to otantik-home’s contractual obligation or any other condition will not be subject to Loyalty program and customer will not receive any points against such purchases.
4.3. Points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Points credited to your otantik-home account will be decreased or reversed, as applicable, if part or all of your purchase of Products is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer, or assignment of any points or benefits offered through the Program, other than by us, is expressly prohibited.
4.4. The Products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the Products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any Products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our terms and conditions.
4.5. We are not responsible for points lost or redeemed due to fraudulent activity.
4.6. We reserve the right to change the Program, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program in a given time period or for the duration of the Program, and/or any combination thereof.
4.7. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact otantik-home via email at [email protected]. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than thirty (30) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
5. Termination and Modification
5.1. The Program and its benefits are offered at our sole discretion. We may, at our election, cancel, modify, restrict or terminate these Program terms, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of points already accumulated or earned and/or the ability to redeem accumulated points.
5.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your customer account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Program terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program points, may result in the revocation of your participation as a customer of otantik-home and make you ineligible for further participation in the Program.
5.3 If your participation is revoked, any points or credits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these terms and conditions, we also have the right to take appropriate legal action, in our sole discretion.
5.4. The customer should use the Loyalty points / wallet balance within 60 days after it has been earned . All the loyalty points /wallet balance will be reset to 0 after expiration of 60 days.
5.5 If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by opting out in your account on the Platforms.